1. These Terms

1.1 What these terms cover: These are the terms and conditions on which we supply our products to you.
1.2 Why you should read them: Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information.
1.3 Where these terms apply: These terms and conditions apply to anyone placing an order on www.crystalinteriors.uk. If you are ordering by telephone or any other distance means, we will direct you to these terms as they will apply to any such order method.

2. Information About Us and How to Contact Us

2.1 Who we are: We are Crystal Interiors Pvt Ltd, a company registered in England and Wales. Our company registration number is 126047 and our registered office is at 1178 Uxbridge Road, Hayes, London, UB4 8JB. Our registered VAT number is 353252418.
2.2 How to contact us: You can contact us by telephoning our customer service team at 02081276696, or by emailing us at info@crystalinteriors.uk, or by writing to us at 1178 Uxbridge Road, Hayes, London, UB4 8JB or as otherwise detailed on the Contact Information page on our website.
2.3 How we may contact you: If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails: When we use the words "writing" or "written" in these terms, this includes emails.

3. Our Contract with You

3.1 How we will accept your order: Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. You should always check the email we send you to make sure it contains all the correct information and notify us immediately if you need to amend anything on it.
3.2 If we cannot accept your order: If we are unable to accept your order, we will inform you of this in writing and will refund the online order or find a like-for-like product with your agreement. This might be because, for example, the product (or parts needed for the product) is out of stock, due to unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.
3.3 Your order number: We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 We only accept orders within the UK: At this time, Crystal Interiors only accepts orders from customers within the United Kingdom. We do not accept orders from outside the UK.

4. Our Products

4.1 Products may vary slightly from their pictures: The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2 Free samples: Crystal Interiors does not offer free samples. However, we do provide a free sample and measurement service for customers within a 30-mile radius of our shop located at 1178 Uxbridge Road, Hayes, London, UB4 8JB. Our team will visit your location to show our products and assist with measurements, free of charge.
4.3 Making sure your measurements are accurate: If we are making the product to measurements you have given us, you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us.
4.4 Tolerance levels: All of our products are made with a tolerance level, which means that the final product may be slightly different in size from the measurements you provide. For example:
- Curtains may vary by +/- 3cm.
- Blinds may vary by +/- 5mm.
These small variations are not considered faulty or incorrect and will not be grounds for returning or exchanging the product, as they fall within acceptable manufacturing standards.

5. Your Rights to Make Changes

If you wish to make a change to the product you have ordered, please contact us without delay. Please note that we aim to start work on each order received within 1 hour of placing the order. Any changes you wish to make must be communicated to us within this time frame (see clause 3.1 above). We will let you know if the change is possible. If it is, we will inform you of any changes to the price, timing of supply, or other relevant factors that may result from your requested change and ask you to confirm whether you wish to proceed with the change.

6. Our Rights to Make Changes

Minor changes to the products: We may make minor changes to the product:
- To reflect changes in relevant laws and regulatory requirements.
- To implement minor technical adjustments and improvements. These changes will not affect your use of the product.

7. Providing the Products

7.1 Delivery costs: The costs of delivery will be displayed to you on the Delivery Information page on our website as amended from time to time. These will be applied as part of the order process. We reserve the right to increase the delivery costs from those advertised on the Delivery Information page if we face unusual delivery circumstances (e.g., delivery to a particular location or unusually large or heavy items).
7.2 When we will provide the products: During the order process, we will inform you of the estimated delivery date. We will deliver the products to you as soon as reasonably possible and provide you with an estimated delivery date. In any event, delivery will be within 30 days after we accept your order. (Note: This 30-day policy does not apply to products ordered from the Shutters product category.) We advise you to wait until you have received and checked the product before arranging for fitting. Delivery options will be presented to you before confirming your order.
7.3 Made-to-measure manufacturing process: For made-to-measure products, we will begin the manufacturing process approximately one hour after accepting your order.
7.4 We are not responsible for delays outside our control: If our supply of the products is delayed by an event outside our control (e.g., natural disasters, transportation delays), we will contact you as soon as possible to inform you and take steps to minimize the delay. Provided we do this, we will not be liable for delays caused by the event. However, if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but have not received.
7.5 If you are not at home when the product is delivered: If no one is available at your address to take delivery and you have not provided alternative delivery instructions in the order process, the delivery company will leave a note informing you of alternative delivery arrangements. If you instruct the delivery company to leave the product in a safe place, this will be at your own risk, and Crystal Interiors cannot be held responsible if the product is lost or damaged.
7.6 If you do not re-arrange delivery: If you do not make alternative delivery arrangements after receiving instructions from the delivery company, the product will be returned to us. We will contact you for further instructions and may charge you for any additional delivery costs. If we cannot reach you or re-arrange delivery, we may cancel the contract, and clause 10.2 will apply.
7.7 When you become responsible for the goods: A product will be your responsibility from the time we deliver the product to the address you provided.
7.8 When you own the goods: You own the product once we have received full payment for it, and the product has been made.
7.9 What will happen if you do not give required information to us: If you have not provided us with all the necessary information for the product you ordered, we may contact you to request this information. If you do not provide it within a reasonable time, or if the information provided is incomplete or incorrect, we may either end the contract (and clause 10.2 will apply) or charge you a reasonable fee for any additional work required. We will not be responsible for late or incomplete supply of products caused by your failure to provide the necessary information.
7.10 Reasons we may suspend the supply of products to you: We may suspend the supply of products to:
- Deal with technical problems or make minor technical changes.
- Update the product to reflect changes in relevant laws and regulatory requirements.
7.11 Your rights if we suspend the supply of products: We will contact you in advance to inform you if we need to suspend the supply of a product, unless the issue is urgent or an emergency. If we suspend the product for longer than 7 days, you may contact us to end the contract, and we will refund any sums you have paid in advance for the product.

8. Your Rights to End the Contract

8.1 You can always end your contract with us:
- If what you have bought is faulty or misdescribed, you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back). However, we do not offer a repair service. In the case of misdescribed products, we can replace the product for standard products only (not made-to-measure products). Please refer to Clause 11 for more details.
- If you change your mind about the product, you may be able to get a refund within the cooling-off period (if applicable). However, this is subject to deductions, and you will need to pay the return costs of any product received. This right applies only to standard products, not made-to-measure products. Once the order for made-to-measure products is accepted, the contract cannot be cancelled. For the purposes of this clause, a product will not be deemed misdescribed if we are satisfied it is covered by the provisions of Clause 4.
8.2 Ending the contract because of something we have done or are going to do: If you are ending the contract for any of the following reasons, the contract will end immediately, and we will refund you in full for any products not yet provided:
- We have informed you of an error in the price or description of the product you ordered, and you do not wish to proceed.
- There is a risk that the supply of products may be significantly delayed due to events outside our control.
- We have suspended the supply of the products for technical reasons or informed you that we are going to suspend them.
- You have a legal right to end the contract because of something we have done wrong.
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013): For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. However, this right does not apply to made-to-measure products or bespoke items. Since the products we manufacture are made to your specifications, once your order has been placed, you cannot cancel the contract for made-to-measure products.
If you wish to change your order or cancel it, please contact us within 1 hour of placing your order. Once manufacturing has begun, we will be entitled to withhold the cost of materials used from any refund.
8.4 How long do I have to change my mind? For standard products, you have 14 days from the day you (or someone you nominate) receives the goods to change your mind and request a return. For made-to-measure products, you cannot cancel the contract once manufacturing has started. If you decide you no longer want a standard product after receiving it, please contact us immediately. If you have used the product before changing your mind, this may affect your ability to return the product. We advise you to contact us before using any product you may want to return.

10. Our Rights to End the Contract

10.1 We may end the contract if you break it: We may end the contract for a product at any time by writing to you if:
- You do not make full payment to us at the time of placing your order.
- You do not, within a reasonable time of us asking for it, provide us with the necessary information to provide the products.
- You do not, within a reasonable time, allow us to deliver the products to you.
10.2 You must compensate us if you break the contract: If we end the contract in the situations set out in Clause 10.1, we will refund any money you have paid in advance for products we have not provided, but we may deduct reasonable compensation for the net costs we will incur as a result of your breaking the contract.

11. If There Is a Problem with the Product

11.1 How to tell us about problems: If you have any questions or complaints about the product, please contact us immediately. You can reach our customer service team by:
- Phone: 02081276696
- Email: info@crystalinteriors.uk
- Address: 1178 Uxbridge Road, Hayes, London, UB4 8JB
Please contact us within 24 hours of receiving the product if there is any issue. Any issues reported after this time may not be eligible for a replacement or partial refund.
11.2 Summary of your legal rights: We are under a legal duty to supply products that conform with the contract. Below is a summary of your key legal rights in relation to the product. These rights will not be affected by these terms.
Summary of Your Legal Rights:
- Up to 30 days: If your goods are faulty, you are entitled to a replacement or a partial refund (not a full refund).
- Up to 6 months: If your goods cannot be replaced, you are entitled to a partial refund.
Please note, as our products are made-to-measure items, this right only applies if the product is faulty and reported within 24 hours of receiving it.
11.3 Product guarantees: We offer a 6-month warranty on all our products, including blinds, curtains, and lamps. This warranty covers manufacturing defects. However, please note that blinds, curtains, and lamps are delicate items, and any damage due to improper handling or hard use is not covered by our warranty. If you use the product incorrectly and it gets damaged, you will not be entitled to a replacement or refund.
11.4 Cooling-off period: If you encounter a problem with a standard product, please contact us within 24 hours of receiving it. Any faults that are reported within this time will be addressed accordingly. After 24 hours, we will no longer be responsible for the issue.
Important: For made-to-measure or bespoke products, the cooling-off period does not apply once the order has been placed. These items are non-refundable once in production, unless a fault occurs within the 6-month warranty period.

12. Price and Payment

12.1 Where to find the price for the product: The price of the product (which includes VAT) will be the price indicated on the order pages when you place your order. VAT is applied to every product, and there is no adjustment for VAT after the order is placed. We take all reasonable care to ensure that the price of the product advised to you is correct. However, please refer to clause 12.3 for what happens if we discover an error in the price of the product you order.
12.2 VAT: VAT is applied to all products at the current applicable rate. No adjustments to VAT will be made after the order has been placed. You will be charged the VAT-inclusive price at the time of purchase.
12.3 What happens if we got the price wrong: It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order. If the product’s correct price at your order date is lower than the price stated at your order date, we will charge you the lower amount. However, if the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
12.4 When you must pay and how you must pay: We accept payment via Visa/Mastercard Credit/Debit, Amex, PayPal, and Apple Pay. Klarna is not available as a payment method. You must pay for the products in full before we dispatch them. Orders cannot be placed without full payment. We will charge your credit or debit card at the time we accept the order.
12.5 What to do if you think your payment receipt is wrong: If you think your payment receipt is wrong, please contact us promptly to let us know.

13. Our Responsibility for Loss or Damage Suffered by You

13.1 We are responsible for foreseeable loss and damage: We are responsible to you for any foreseeable loss or damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer as a foreseeable result of our breach of contract or failure to use reasonable care and skill. However, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is considered foreseeable if it was obvious it would happen or if, at the time the contract was made, both we and you knew it might happen (for example, if discussed during the sales process).
Please note: Do not book a fitter until you have received and checked the product, as we will not be liable for any cancellation of appointments. Additionally, you are responsible for ensuring that the quality and state of the walls where the product will be fixed are suitable.
13.2 We do not exclude or limit our liability where unlawful: We will not exclude or limit our liability where it would be unlawful to do so. This includes liability for:
- Death or personal injury caused by our negligence or that of our employees, agents, or subcontractors.
- Fraud or fraudulent misrepresentation.
- Breach of your legal rights related to the products, including receiving products that are: as described, of satisfactory quality, fit for their intended purpose, supplied with reasonable skill and care, and free from defects as per the Consumer Protection Act 1987.
13.3 We are not liable for business losses: We only supply products for domestic and private use. If you use the products for any commercial, business, or resale purposes, we will have no liability for any loss of profit, business interruption, or loss of business opportunity.
13.4 Exclusion of liability for material changes: We are not liable for any losses related to the material used to make the products or any material provided under a sample service. We rely on suppliers to provide us with materials, and we exclude liability for any changes to the materials (including colours, shading, names, and patterns) supplied to us over time.
13.5 Exclusion of liability for incorrect measurements: We are not liable for any inaccuracies in the measurements you supply as part of your order. We provide clear guidance on our website to help you measure correctly, and it is your responsibility to ensure measurements are accurate before placing the order.

15. How we may use your personal information

15.1 How we will use your personal information: We will use the personal information you provide to us:
- To supply and deliver the products to you.
- To process your payment for the products.
- If you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
15.2 We will only give your personal information to third parties where the law either requires or allows us to do so.

16. Other Important Terms

16.1 We may transfer this agreement to someone else: We may transfer our rights and obligations under these terms to another organisation.
16.2 Nobody else has any rights under this contract: This contract is between you and us. No other person can enforce any part of it.
16.3 If a part of this contract is found to be invalid, the rest will remain: If any part of this contract is found to be invalid, the rest will still apply.
16.4 Even if we delay in enforcing this contract, we can still enforce it later: If we do not immediately take action on something, it does not mean we are waiving our right to do so in the future.

Contact Us

If you have any questions or concerns regarding these terms, please contact us at:

Email: info@crystalinteriors.com

Email: contact@crystalinteriors.com

Phone: (+44) 078 3233 9773

Phone: (+44) 020 8127 6693